No response again

So again today I get told that they will contact me back and they haven't they alway on the phone. Making private calls I tell you you can't not tell me all of them are calls. They are noy boycotting our calls because they messed up. I don't know what to do any more 13 working days late. I. Stress to the max now. Or for R1850 and have nothing to show but they have taken their money