1 reviews | Active since May 2012
No reply from customerservice email
I placed a order for battlefront when it was on special, but it kept cancelling my order, I send an email to your support 2 November 2015 and have not yet received a single response. I have followed up multiple times and still no response. I can see Toys R us is like a fish out of water when it comes to anything digital. There is no auto reply with any ticket number to let you know the query was successfully logged. Your website keeps crashing when you do the specials. I also see on twitter you did not deliver your fallout 4 orders to customers one of the reasons I don't trust buying from you any more. It really is time to get with times and sort these out, this will give customers more confidence and is extremely easy to implement, if not I hope you don't plan to be a long term player anymore
Many thanks for reaching out to us.
We do sincerely apologise for your online experience and can assure you that this will not happen again.
Unfortunately, due to the large number of traffic we had during this sale, not everyone could get through and we had sold out. As per our promotional post, we could only process orders where we received full payment.
Please let us know if we can contact you the next time we have a special especially if you would prefer specials in-store at one of closest stores.
We really do hope to provide you with a better shopping experience in future.
Warm Regards,
The Toys R Us Team
Many thanks for reaching out to us.
We do sincerely apologise for your online experience and can assure you that this will not happen again.
Unfortunately, due to the large number of traffic we had during this sale, not everyone could get through and we had sold out. As per our promotional post, we could only process orders where we received full payment.
Please let us know if we can contact you the next time we have a special especially if you would prefer specials in-store at one of closest stores.
We really do hope to provide you with a better shopping experience in future.
Warm Regards,
The Toys R Us Team