1 reviews | Active since Sept 2011
No pricing on shelves, no response on complaint
<p>Visited Canal Walk Toys R Us with my 6 year old boy. He saved up some money for Lego. Most of the shelves did not have any pricing, so it was impossible for him to choose as we did not know what he can afford. When I asked the shop assistant she said we must bring the Lego we want pricing on the tills, which is rediculous as we would have had to carry almost the entire shelve to till (see pictures below). Needless to say Ilan (my boy) was very dissapointed. I complained in store, online on the website and via facebook messenger, all to no avail. Really dissapointed with their lack of response, would not want a repeat experience, I would rather go elsewhere.</p>
Hello Johan ,
Thank you so much for reaching out to us,
We are terribly sorry for this experience and note that we will be escalating your complaint onto the area manager so that she is able to investigate further and provide feedback. Once we have received feedback, we will be in touch with you.
Warm Regards,
The Toys R Us Team
Hello Johan ,
Thank you so much for reaching out to us,
We are terribly sorry for this experience and note that we will be escalating your complaint onto the area manager so that she is able to investigate further and provide feedback. Once we have received feedback, we will be in touch with you.
Warm Regards,
The Toys R Us Team
Hello Johan,
Could you kindly advise on when this occurred in store (an approximate date and time)? as our Area manager is currently addressing this complaint.
Warm Regards,
The Toys R Us Team
Hello Johan,
Could you kindly advise on when this occurred in store (an approximate date and time)? as our Area manager is currently addressing this complaint.
Warm Regards,
The Toys R Us Team
Hi, I've send you the information previously, but not sure if you got it - Date was 28 June 2017 and time as 19H33.
Hi, I've send you the information previously, but not sure if you got it - Date was 28 June 2017 and time as 19H33.
Also after two weeks your team has answered on Facebook Messenger, suggesting I should contact Toy R US South African facebook t team?
Also after two weeks your team has answered on Facebook Messenger, suggesting I should contact Toy R US South African facebook t team?
Hello Johan ,
Thank you for the information as we have not received this prior to receiving today , we will relay to this to the area manager.
Warm regards,
The Toys R Us Team
Hello Johan ,
Thank you for the information as we have not received this prior to receiving today , we will relay to this to the area manager.
Warm regards,
The Toys R Us Team
Hello Johan ,
Thank you so much for staying in touch with us.
Kindly note that with the information you have provided us with the area manager as addressed all staff members on customer service and has ensured that shelf edge labels with prices are in place within the store.
Once again , we must apologize for any inconvenience caused and we do hope to see you in store soon.
Warm Regards,
The Toys R Us Team
Hello Johan ,
Thank you so much for staying in touch with us.
Kindly note that with the information you have provided us with the area manager as addressed all staff members on customer service and has ensured that shelf edge labels with prices are in place within the store.
Once again , we must apologize for any inconvenience caused and we do hope to see you in store soon.
Warm Regards,
The Toys R Us Team