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Lack of information provided to collect item at store via telephonic communication.<br> On arriving to collect item I am told that I require a reference number to purchase my item.<br> I cannot produce this reference number as the document containing this information was collected by the store months ago, I therefore do not have an extra copy of the document. This document is not kept at the store, it becomes my problem to find reference number.<br> Manager has an attitude when I complain about the miscommunication from his staff.<br> I find a 'reference number' through my medical aid, in order to make certain that this is the correct number before driving all the way through to the store I call for two days, no one answers the phone ( I even call Canal Walk Centre Management to confirm the stores number).<br> I email the store and I am still awaiting a response.<br> I tweet about it to Toys R Us,still waiting for a response.<br> Where is the response? Where is the service?