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I visited the Toys R Us store at Mall@Reds on Sunday 31 December 2017 to inquire about a seatbelt set for a Ferrari booster seat. Obi helped me and at first did not even know what I am referring to. After showing him his response were that you do not sell it, however I must go to one of your competitors. I then told him that you are the only company selling the Ferrari car seats, he looked for the manager and she told him that he must take down my details and they will contact the head office on Tuesday the 2nd of January 2018 and give me feedback. Today is the 4th and not even a call from the store. In the past I bought both my daughter's Ferrari car seats and the booster seat a Toys R Us. If you are the only supplier of this why are you unable to supply accessories when needed?
Good day,
Many thanks for reaching out to us.
We must apologize for this experience. Kindly note that we will escalate accordingly and ensure that feedback is relayed.
Warm Regards,
The Toys R Us Team
Good day,
Many thanks for reaching out to us.
We must apologize for this experience. Kindly note that we will escalate accordingly and ensure that feedback is relayed.
Warm Regards,
The Toys R Us Team
