No delivery, lying, avoiding

I purchased an Audio spin car for my daughter on cyber Monday. Actually even that was a mess up since when I logged on at 12am the car said sold out. Once people started complaining on their face book page and posting screenshots of the car being sold out at 11.30 already , they made it available once again. I purchased two. One for a friend's sons birthday and one for my daughter for Christmas. When I contacted them the following week they said that I wold have the cars on the Thursday. I'm Thursday they said I would have them.Monday or Tuesday. On Tuesday they said cats were sold out . Then they found one in one of their Cape Town branches so they said they would refund me one car (which was already too late for birthday boy, so you can imagine his disappointment when I had to let him down) and they said the other car was being loaded as we speak to ship to jhb and that I would have it by Thursday or Friday. On thursday when i calles they told me the car is being loaded ( please note this is the second time in 1 week)On Friday I couldn't get ahold of anyone other than the receptionist. I called over 10 times and left mags. On Monday they gave me the wrong tracking number on, and once they gave me the right one and I called the courier company they told me the car was lost. Toys r us promised to handle that problem. Yesterday they called to say car was found and will be leaving Cape town depot in the evening and will be in joburg today. I requested they speak to courier company that I am allowed to collect it myself so I don't wait any longer. Today the car is still in Cape Town. Christmas is around the corner and I cancelled the whole order and asked for a refund which I will it receive in 5 days. I am beyond dossapointed and ****ed off. I know other people received their cars within the 1st week. My problem is that nobody could own up and actually be honest and ope and apologetic with me other than Erica. Derusha avoided our calls and I am yet to receive a reply from her for any of my emails sent to her. Some manager she is. Priya had the audacity to ask me to call the online department after I had emailed her my complaints. When you make a mistake you pick up the phone, apologise and tell the customer how you will rectify the problem. You don't ask them to call your office especially when its so hard to get through. I am left looking for a gift for my little girl a few days before Christmas. I never want to deal with this company again..