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Tristan C

1 reviews | Active since Dec 2017

01 Dec 2017, 16:49

No delivery and terrible online support

I have bought a PS4 bundle on black friday. Today has been a week and my order is still processing and the money has been taken out of the bank account. I have sent numerous emails and facebook messages but no response whatsoever. When I phone they tell me that stock will come in on Thursday or Friday, but this has not happened and my order is still processing. I expected this process to be quick because I stay in Durban where the warehouse is situated. It is also disappointing to note that the stores are completely separate from the online shop, the employee's in store should be able to help.

0
Replies (4)
Toys R Us
Toys R Us's reply05 Dec 2017, 11:47
Official

Dear Tristan,

Many thanks for contacting us,

We must apologise for the experience thus far , kindly be advised that we will have your complaint escalated to the respective department.

Warm Regards,

The Toys R Us Team.

TC
Tristan C's update18 Dec 2017, 16:51
Reviewer Update
This has not been escalated, nothing has been done. An email was sent out saying that you would receive the PS4 on the 15th of Dec and overnight delivered to me on the 16th, no stock has come in. I have been waiting nearly a month and this is absolutely disgusting since you have taken a large amount of my money and not delivered the item! I see that you have another PS4 bundle that was on sale and how can you sell that and not get items that have been pending for nearly a month. Customer satisfaction does not matter to you. My order number is ********** 87
TC
Tristan C's update18 Dec 2017, 16:55
Reviewer Update
Are you trying to take our money and then go bankrupt like the Toys R Us in USA?
TC
Tristan C's update18 Dec 2017, 17:06
Reviewer Update
I expect a phonecall from the manager ASAP