No Customer service, payment system during load shedding, *********** staff.

It's my daughters 8th birthday coming up. So you take off work which is a trick on its own, then you go to the George mall, find parking and make your way to Toys R Us to buy a gift for your daughter. You enter the store which has next to no customers inside, you see all the staff at the tills and you smile at them saying Hi, and then you proceed to spend over an hour selecting a gift for your daughter. You finally make a choice, but you still aren't sure, but you've spent over an hour choosing, so you tentatively stick to your decision to go with the very overpriced Barbie set and make your way to the tills to pay. The gift is scanned and the large amount pops up so you reach for your wallet to pay..... you remove your credit card............ only to be told by the staff, the same staff that saw you enter the store over an hour ago during load shedding, that their credit card system does not work during load shedding. ***??? What absolute *********** staff, they saw you enter the store, they know it is load shedding, they could at least have advised guests that credit card payments are not working during load shedding, or management could install a battery backup system, or at least a sign to warn customers of their complete lack of customer service. Ridiculous!!! Needless to say Toys R Us have lost our business and we went elsewhere.