nA
nadia A
1 reviews | Active since Sept 2015
06 Sept 2015, 18:01
no customer etiquette
Cant believe the manager in this store.Worse service ever waited for 2hours to be helped while being screamed at by a manager on the sales floor then to top it off his staff apologised because his apparently frustrated which isnt my problem all I wanted was to buy my son a car. When leaving the store I addressed him in a polite manner he doesnt give you the time of day to explain that this is not the way you speak to customers he recons oh well sorry. We go buy toys every saturday but this will be my last shopping at toys r us.
Helpful (0)
Replies (1)0
Replies (1)
Toys R Us's replyOfficial
07 Sept 2015, 13:47Hello nadia310513,
Thank you so much for taking the time to bring this to our attention.
I sincerely apologize for the manner in which you have been addressed in store by the manager.
kindly note that this will not be accepted and will have to be investigated in store.
Warm Regards,
The Toys R Us Team
Thank you so much for taking the time to bring this to our attention.
I sincerely apologize for the manner in which you have been addressed in store by the manager.
kindly note that this will not be accepted and will have to be investigated in store.
Warm Regards,
The Toys R Us Team
Toys R Us's reply07 Sept 2015, 13:47
Official
Hello nadia310513,
Thank you so much for taking the time to bring this to our attention.
I sincerely apologize for the manner in which you have been addressed in store by the manager.
kindly note that this will not be accepted and will have to be investigated in store.
Warm Regards,
The Toys R Us Team
Thank you so much for taking the time to bring this to our attention.
I sincerely apologize for the manner in which you have been addressed in store by the manager.
kindly note that this will not be accepted and will have to be investigated in store.
Warm Regards,
The Toys R Us Team