No communication

I purchased some Tommy Tank items from toys r us Boksburg 2 weeks ago, they arrived at me in Zimbabwe and my son liked the large train so I immediately asked Gary if there were different colors. He said yes but they are at four ways branch,I asked him to please organize me 1 in each color and he said no problem. 1 and a half weeks later I receive an SMS to say he is no longer with toys are us, I asked him if he ordered the trains and he rep**** to say I should deal with Robyn! I refuse to deal with Robyn, she is rude and uncooperative and I've had hassles with her in the past! These trains are R400 each and I asked for one of each which would come to about R3000, are you guys prepared to just lose a sale because non of your staff can get off their backsides and assist? I am out of the country and my runner works within the Boksburg area. Never heard such nonsense in my life!