No apology

I bought a stroller on the 20th of March and I noticed that it had cracked I went back and they said they dont have it in stock. They asked me to use the broken one. I agreed as I was desperate and in need of one. They took down my contact details and promised to call me. On Monday the 6th I decided to call them. To my surprise there was one on stock. We went in and found a lady who was assisting at the till. We explained and she then asked the other lady to assist. That lady was on a personal call. She asked the lady to assist as she wanted to take over from that personal call. Then another gentleman came and assisted us. No apology no nothing we had to follow up. Use our petrol and find a dont care attitude. This is really disgusting. At least a \sorry"would have been better."""