Never again...avoid online shopping at Toys R US.

After placing an order for 3 very expensive dolls online, after specifying the exact dolls I would like from the series, the order arrived wrong and boxes were damaged. The solution from customer service was for me to either drive 150km to exchange the dolls or arrange for the dolls to be returned, and this can take 21 working days...even with pictures and ackowledgement of their fault they do not want to correct it without major inconvenience to the customer. They also do not reply to emails in a way that would indicate that they are willing to.resolve the issue. Do they think my child will understand why she will not het a birthday present or even a Christmas gift because "the issue is being resolved"....do they think we can afford to buy gifts twice ....