Mislead Customer meets foul customer service.

On the 26th of July 2019 I went to Toysrus store Woodmead I then saw a toy that I liked for my son’s 3rd birthday the price tag on that toy was R430 then I asked one of the shop assistants to assist me because I wanted to lay-buy it, She then said I could not lay-buy it because of the value (they only lay-buy from R1000) however she then advised me to buy a gift card that they will link it with the product. She then went to the store manager to come assist me with this purchase (what she said to the store manager I still don't know) I then paid R230 for the gift card which was a percentage of the original price (R430) under the impression the gift card is linked to the product.

On the 23rd August 2019 when I went to the shop to pay for the gift obviously with the impression that I am paying the outstanding amount which is R200 and you can imagine my excitement I then came to a surprise that the gift was never linked to the gift card's purchase. I then got to another surprise that I have to pay R409 as the difference for the toy as the price had changed from R430 to R639. I explained everything to the cashier that was helping me and my confusion. She then summoned the store Manager who could not still assist me. What is sad in this whole situation is I didn't know the name of the person (from the store floor) that assisted me when I went initially. The manger was the one who sold me this card (I could recognize his face) even though the name of the cashier (Mpho) was on the gift cards till slip she also could not explain to me what went wrong.

I felt so mislead because no one was taking accountability for the false information. I mean here I was with same people who were there initially when the gift card was purchased and yet everyone is acting clueless and as though I'm crazy. I ended up paying the amount which was the difference but I am still an unhappy customer especially with the treatment I received. I mean the amount of the product was R639 why would I have paid R230 on the gift card it just doesn't make sense. I was so emotional that I cried when I left that store my heart was really heavy and I had other errands to run, it’s not the money that was an issue the misleading and no one taking accountability that saddens me .I AM REALLY UNHAPPY WITH THIS STORES TREATMENT AND THEIR CUSTOMER SERVICE IS BAD ACCORDING TO MY EXPERIENCE NOW!!!!! They ruined my whole experience on the store and the product itself.