1 reviews | Active since Oct 2009
Minus Five Stars for Toys R Us The Pavilion
I was visiting Durban two weekends ago and I went to the Pavilion for the first time. While purchasing a soft toy for my son at the Toys R Us store, I was assisted by a cashier named Nerissa. As I have decided to go green (and so have many stores) when she asked whether I wanted to buy a bag, my natural response was to ask whether the bag was plastic or not. Instead of simply answering me with a yes or no, Nerissa rudely, with an irritated tone, responded, "It's a Toys R Us bag." Please note that many Toys R Us stores have closed down and I primarily shop for toys online so, this was my first time in a Toys R Us store in over a year and a half. I asked, "What does that mean, is it plastic?" to which she again, more agitated said, "It's a Toys R Us bag". I then said, nevermind, I will do without the bag, paid and left. It is cashiers like this that not only deter shoppers from visiting the store again but, also damage the brand as a whole. My son loved the toy yet, I will not set foot in a Toys R Us store again because of Nerissa's rude attitude.
