Lies....Ballito Toys R Us----Mananger

My son received a bed as gift. We opened the box to check if it fits and it doesn't fit. So we called Toys R Us Ballito (where the bed was purchased)to ask if we could return the bed. We didn't have a receipt as it was a gift. We spoke to the assistant manager and she explained to us that we need a receipt. Then she advised us that she would call the manager on his cell (who was off that day)to ask if we could still return the bed with no receipt and the box been opened. She then call my husband to say that she has spoken to the manager and that we could bring the bed and we could return it and not get cash but we could take something else to that value. When we went to the store with the bed the Manager was present and he said that we couldn't return the bed and that his assistant didn't even contact him that day regarding the exchange of the bed. I had to take the bed back home. The manager refused to take the bed. I am very disappointed by the lies that the assistant manager stating that she did call the manager that day. How much of lies are they speaking to the poor customers everyday..........I shop there often and to receive such poor service from such a big company is pathetic............I no my rights as a customer and I will be taking this further for the one lie that the assistant has spoken...