RM
Rebecca M

1 reviews | Active since Feb 2012

12 Dec 2015, 08:30

Labelled as a *****

I went to Toys R Us Yesterday after I did my shopping at checkers to look for a Moses basket. When I went in all the staff was busy, they did not bother to check what was in my trolley. I left without buying because the thing I was looking for was not there. The next thing I here someone screaming out of the shop and took my child's toy out of the trolley and said I did not pay for that. I told her that I bought it at checkers and she still demanded me to produce a slip. It was rude and she did not even say sorry after I produced my slip form checkers.

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Replies (1)
Toys R Us
Toys R Us's reply14 Dec 2015, 09:00
Official
Hello rgmasilo,

Many Thanks for reaching out and bringing this to our attention.

I do apologize for the misunderstanding, kindly note that I will be escalating this onto the Area manager so that they are able to investigate the matter further and advise.

Warm Regards,
The Toys R Us Team