RM
Rebecca M
1 reviews | Active since Feb 2012
12 Dec 2015, 08:30
Labelled as a *****
I went to Toys R Us Yesterday after I did my shopping at checkers to look for a Moses basket. When I went in all the staff was busy, they did not bother to check what was in my trolley. I left without buying because the thing I was looking for was not there. The next thing I here someone screaming out of the shop and took my child's toy out of the trolley and said I did not pay for that. I told her that I bought it at checkers and she still demanded me to produce a slip. It was rude and she did not even say sorry after I produced my slip form checkers.
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Replies (1)Toys R Us's replyOfficial
14 Dec 2015, 09:00Hello rgmasilo,
Many Thanks for reaching out and bringing this to our attention.
I do apologize for the misunderstanding, kindly note that I will be escalating this onto the Area manager so that they are able to investigate the matter further and advise.
Warm Regards,
The Toys R Us Team
Many Thanks for reaching out and bringing this to our attention.
I do apologize for the misunderstanding, kindly note that I will be escalating this onto the Area manager so that they are able to investigate the matter further and advise.
Warm Regards,
The Toys R Us Team
Toys R Us's reply14 Dec 2015, 09:00
Official
Hello rgmasilo,
Many Thanks for reaching out and bringing this to our attention.
I do apologize for the misunderstanding, kindly note that I will be escalating this onto the Area manager so that they are able to investigate the matter further and advise.
Warm Regards,
The Toys R Us Team
Many Thanks for reaching out and bringing this to our attention.
I do apologize for the misunderstanding, kindly note that I will be escalating this onto the Area manager so that they are able to investigate the matter further and advise.
Warm Regards,
The Toys R Us Team
