JUNK STATUS stores

For the past 2 weeks, I have wasted, petrol, time, internet, phone and money on trying to get service out of these people.

Week 1 -There was a special on Ken dolls and on getting to the Boksburg store only Black Ken dolls could be found. My granddaughter is white so why would I buy a black doll??? Really!!!! I enquired as to where the White dolls are only to be told that none we delivered. Eventually I complain to HQ and get given a choice of 2 shops which apparently had stock. I phone the first one and told "No stock delivered". Phone the 2nd and told "No stock delivered". Confused .. I ask them to go check as I have an e-mail from HQ saying they do have. Eventually after sitting on the phone for ever waiting, they tell me yes they do have stock. Now I ask myself ... what is the agenda? Are they just trying to get rid of the Black dolls? Is this racially motivated? Or are they staff just lazy and don't want to check their stores?

Week 2 - I see a product advertised on line which says "No delivery" so I go to the store. A floor worker shows me the product which I take to the till only to get it rung up at triple the prices. Half an hour later I'm told that it is old stock which sold out long ago. So why is it advertised on the website?

This is totally unacceptable service.

I'm down grading Toys r us to JUNK STATUS.