item return/exchange

<p>I have a car seat and a travel system that are duplicate. These were recieved as baby shower gifts. I contacted Toys R us helpline on ********** 697 on 01/12/2016. I advised that I would like to return the items. I also advised that I don't have proof of purchase as these items were bought as gifts. I was told that I was not going to get a refund for the items but will get an exchange or a gift voucher to buy in the store, which I was okay with.</p> <p>I went to Craddlestone store on 04/12/2016 to return the items and I was told that because of the pricing of the items, they would need to get proof of purchase as per the regional manager. This was confirmed by the store manager, Jeff Modiba. </p> <p>I explained that I was told that I was going to get a voucher but he still refused to take the items.</p> <p>I have one car and I'm having one baby and cannot use all those items. I wasted my time and energy going to the mall to get the items exchange but got sent back instead. </p> <p> </p> <p>The store manager made me feel like I was lying when I told him as he mentioned that "Its very rare to have duplicates of the items" I even asked if he wanted me to bring the ones I have to confirm. He said he was following the regional manager's orders. </p> <p> </p> <p>Can you please help me get those items back so I can exchange for what I'm going to need for my baby instead of putting them in the garage to gather dust. </p> <p> </p> <p>I'm highly pregnant and cannot be driving up and down and being sent from pillar to post.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>