1 reviews | Active since Aug 2016
Is customer service dead????
<p>my wife visited your College square branch today and was treated like **** after she just wanted to exchange the faulty product she purchased there. The manager Thapelo had a terrible attitude and even went as far as to start pointing my wife in the face and telling her that he does not care about her problem and that he no longer chooses to listen to her. This is terrible seeing that after they phoned the supplier to enquire about the exchange policy it turned out to be a regular issue and that the store could replace the unit no problem. I will never visit them again thats for sure and I would like everyone to know how they value customers and customer service.</p>
Hello Wesselmostert ,
Many thanks for reaching out and bringing this to our attention.
Kindly note that we are terribly sorry for the experience in store , As discussed with your wife yesterday afternoon , We have escalated this complaint already onto the area manager whom will be investigating and will provide us with feedback once he has addressed the complaint.
Warm Regards ,
The Toys R Us Team
Hello Wesselmostert ,
Many thanks for reaching out and bringing this to our attention.
Kindly note that we are terribly sorry for the experience in store , As discussed with your wife yesterday afternoon , We have escalated this complaint already onto the area manager whom will be investigating and will provide us with feedback once he has addressed the complaint.
Warm Regards ,
The Toys R Us Team