Incorrect Pricing Cost Me Money
<p>While searching online for a new playstation for christmas I came across a great bundle for the PS4 1TB Gaming Bundle Edition on the ToysRUs website. Listed as R549.90, SKU ********** and IN STOCK. The image showed a PS4 Ultimate Player 1TB edition bundled with Uncharted Collection. I thought this was a great deal as it left me with money to buy a bunch of games. I ordered the item, paid for it and waited.<br />Later that day I received an email response from customer service telling me "there was an error in product pricing and unfortunately we will be unable to honour this order at said value." I don't understand how they could do this when the item was clearly in stock, and since contacting me they now state the item as costing R6499.90. A price that is not even visually similar to the original R549.90 and could not be a typo error as adding a digit or moving a decimal does not make the price similar either.<br />My order has been cancelled and does not even reflect on the website anymore, which is more than fishy as it should show an order cancelled, not just deleted out of their fear. I still have screenshots of all of the above and demand that i receive the bundle at the originally stipulated price.</p>
Hello Byron,
Many Thanks for Reaching out and bringing this to our attention.
Kindly note that we will be escalating your complaint and as soon as feedback has been relayed we will revert.
Warm Regards,
The Toys R Us Team
Hello Byron,
Many Thanks for Reaching out and bringing this to our attention.
Kindly note that we will be escalating your complaint and as soon as feedback has been relayed we will revert.
Warm Regards,
The Toys R Us Team
