WM
Wayne M

1 reviews | Active since May 2016

14 Apr 2017, 16:11

Incorrect pricing a habit

<p>Went into store to buy a car chair. We're shown 2 for R899.00 and R999.00 on special offer. While waiting for the item from there stores we saw 1 that swiveling seat marked down to R1499.00. I changed my mind and queried that chair instead. During my queries it came out that it had the incorrect price stand allocated to it and we riverted to our original choice. Upon getting to the till we get told that it is R3500.00 I queried this and the manager arrived. They again had made a mistake with the price stand as opposed to the item. I said that this was wrong as you have staff standing around doing nothing but all these incorrect prices. The manager told me that I must check the stand on the item applies??? It is not my duty to do your merchandising. If it was the incorrect stand how come the staff member came from the stores with the correct item??? Very poor customer service and a store manager that has zero customer relations. He would not work for me with that attitude???</p>

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Replies (2)
Toys R Us
Toys R Us's reply18 Apr 2017, 09:13
Official

Hello Wayne,

Thank you so much for reaching out to us.

Kindly be advised that we will be escalating your concerns further onto the area manager so that they are able to investigate.

Warm Regards,

The Toys R Us Team

Toys R Us
Toys R Us's reply19 Apr 2017, 12:11
Official

Hello Wayne ,

Kindly be advised that we have escalated your complaint and upon investigating within the store. We have found that the car seat in which you requested the sales assistant get for you was indeed the correct price of R3499.90 as advertised on the sales floor and on the car seat itself.

We do apologize for any inconvenience caused.

Warm Regards,

The Toys R Us Team