1 reviews | Active since May 2017
Incorrect price
<p>Fri 19th May 2017 at around 7.45pm, I visit the Toys r us store at gateway mall and notice a box of marvel super hero Lego set marked for R169. 90, to my immediate delight I take 2 boxes off the shelf and informed the supervisor and she admittedly agreed it was incorrectly priced and blamed it on the merchandiser and argued that the shelf probably had the one box out o place and the true item which matched it's advertised price was behind it... Not true the entire row of boxes were the same as I pointed out, i got an apology and a refusal to be allowed to purchase at the wrong price... The same price Tag was repeated one shelf below with the correct stack of boxes, but I kept pointing out the duplicated tag above with the arrow pointing to the entire stack of wrong boxes...image attached in this write up</p>
Hello Safwana ,
Thank you so much for contacting us.
Kindly be advised that we will be escalating your complaint onto the area manager so that , they are able to investigate this within the store. Once feedback has been made available to us we will be revert.
Warm Regards,
The Toys R Us Team.
Hello Safwana ,
Thank you so much for contacting us.
Kindly be advised that we will be escalating your complaint onto the area manager so that , they are able to investigate this within the store. Once feedback has been made available to us we will be revert.
Warm Regards,
The Toys R Us Team.
Hello Safwana,
Thank you for your time,
Kindly be advised that upon investigating within the store , we have been advised that the price label below the item did not match the actual product on the shelf hence they are unable to honour the price .
Warm Regards,
The Toys R Us Team
Hello Safwana,
Thank you for your time,
Kindly be advised that upon investigating within the store , we have been advised that the price label below the item did not match the actual product on the shelf hence they are unable to honour the price .
Warm Regards,
The Toys R Us Team
