I was not allowed to replace a perfectly sealed for anything else in store without a slip!

<p>Sometime last year, we had purchased a NUK starter pack which consists of three bottles, cleaning utensils etc. It costed R499.99. How do I know this? Because it still has the price/barcode on the original package. We never ever opened it and it is in the exact pristine condition as if it can be taken off the shelf over and over again. Why? Because my daughter is breastfed.</p> <p> </p> <p>We returned to the exact store in Canal Walk on Sa****ay evening, 4th June 2016 only to be told by management that we cannot replace the item for anything in store worth the same value because we do not possess the slip. I asked why? He said it’s a rule from head office!</p> <p> </p> <p>This is the first time I have ever come across this in retail. What happens if that was bought as a gift and I needed to exchange it? Do you expect me to hunt down the person who bought it to ask if so by the way he/she has the slip??</p> <p> </p> <p>I can even present them with the exact card that the purchase was made (it can only be one of two cards – my cheque card or credit card) and that asked if they can pull out the invoice from the system and he the manager said no he can’t!</p> <p> </p> <p>If this is a rule like he says, I can understand if the rule app**** to an item was used or for the least unpackaged. What we had purchased is still sealed and I do not see why it cannot be replaced for something else.</p> <p> </p> <p>I supported the store on many occasions but after this I’m never going to.</p> <p> </p> <p>Change your policy before others start feeling the same way…</p>