I am Disgusted

<p>So Let me warn u about Bad Customer Service and where you will encouter such!! Here goes my tear-jerking story</p> <p> </p> <p>On Friday on (02/12/2016). I went to Toys R Us Canal Walk_ Cape Town, to return goods that I had got as presents at my Baby's Baby shower(welcoming)... The first sales Assistant that I spoke to immediately called her supervisor who had told me that , the company policy states that ,no cash slips no returns. But this was a different story and quite simple, I never requested any refunds I just wanted them to slot all the amount into 1 gift card , so that I can still purchase from them when I get the chance. Still the supervisor refused to help and walked away , I called her again and asked to speak to the Manager of the store and he came to me already informed by the supervisor, firstly he did not greet, came to me and 1st word he uttered was "huh" and im like ohhkay, "language around here". I had told him my problem and he</p> <p> Repeated what the supervisor had told me. (Remember these are gifts, clearly I wont have the cash slips), nevertheless,</p> <p>I had repeatedly alerted the Manager that I had asked the cash slips from my guests but with a Stinking attitude he told me Thats not his fault and he has work to do.. now my question is to the company "Have you taught your employees the difference between professionalism and personal behavior?" Coz clearly they've got that 1 twisted!.</p> <p>That being said. I told him I only have 2 cash receipts with me, of the 5 products and if he would please kindly slot that amount into a gift card, he agreed. I stood there for a good 30minutes and when I asked for proof to see if the gift card is loaded with the cash , he told me I was waisting thier time and they do not have the machine that prints out proof of payment.. REALLY???? I told him i will wait until he brings me proof because he had already being difficult with me, who knows that he will load the gift card or not? He took the card and both him and the supervisor went to the back of the store where apparently this all done... ( my knowledge of gift cards, they are loaded infront of you at the tills and not at the back office where you can't even see and after that you are given a slip with proof of how much is in there)... okay I stood there again for another 30minutes, standing there like a lost soul. Carrying a 1 month old baby.. IMAGINE! whilst I was standing there, 1 of their sales Assistant came to me and told me I did the right thing by wanting proof of the amount on the gift card because thats what they usually do with customers, pretend as if they loaded the amount but when the customer comes back to purchase items , guess what happens??? NO MONEY!.. I decided that I dont want the gift card anymore I want my items back and my cash slips back... the Mananger yelled and told me im one hell of a customer. And him and the supervisor spoke on the sides and came back and gave me my items ,didnt even pack them in a bag, I had to pack them myself. I than asked for their names and the Manager said with laughter, ohh you can have our names anytime and he wrote them down. Sales assistant came to me when I was about to exit the store and said " you are the second customer with the same problem, the Manager is rude and does not care about our customers nd apologised" I nodded my head with anger and I went out of the shop.. </p> <p> </p> <p>Im extremely disappointed and infuriated, both the Supervisor and Manager knows nothing about good customer service, I would never ever recommend any of my family and friends to purchase good from that store ever again. And I will expose bone heas Manager of yours,! </p> <p>They took me for a cheap ride! </p> <p> </p> <p>Manager Name: Thaaabit Moses</p> <p>Supervisor Name : Jody Stemmet.</p> <p> </p> <p>TOYS R US !!!! YOU DISGUST ME IN ALL ASPECTS. </p>