How to lose a client 101

<p>Today we went to the Woodmead store so that my 4 year old daughter can buy something with her pocket money for her baby sister. The shopping experience was ok with very cramped isles but friendly sales staff. We finished shopping and went to pay. At the paying queue we saw a pair of cute baby shoes so we decided to get them as well. We left it on the pram with the baby while my oldest daughter pay at the till. The till lady, Francina, was not pleasant that we wanted to pay separately but proceeded with the transaction. We then tried to pay for the rest of our basket but realised one of the baby shoes has disappeared! I told her to let me find the other shoe before I pay but she insisted that I pay first for everything as she had already rung everything up. As I didn't want the other customers to wait, I paid for all the shopping. I then continued to look for the missing shoe by the counter (Francina protested because she doesn't want me to leave my paid shopping on the side of the counter). By this time the other shoppers started to help but no staff even tried ( staff only came after 15 mins and only after I kept asking!) I asked the till lady what must I do now to which she responded - "When I scanned, there was only one shoe in the bag, so it is not my problem ! I didn't force you to pay!" (I guess she is correct because it's my own fault to shop at this shop!)</p> <p>This is really bad attitude and I don't think we will go back to this shop anytime soon with this type of services. </p> <p>Please make sure that when you hire till staff they are at least friendly as they are the "face of the company" and their interaction with clients shape the whole shopping experience. </p> <p>With two young children we are regular toy shoppers, but I guess not at your shop again!</p>