HORRIBLE BLACK FRIDAY SHOPPING

On 26 November 2020, eventually about 22:30 I managed to place an order for my daughters Christmas gifts but could not make payment as I was getting a "site error". On 27 November 2020 @ 04:32 AM I managed to make payment via their instant payment app, OZOW. Despite payment going through and being immediately available as it is an Instant payment App., up to date I haven't received any conformation of my order. After no reply on my email I managed to get hold of their Customer Service Department today, to only be informed that they did not receive my order and unfortunately there is no REFUND REQUEST PROCESS and or Financial Department to follow up same. So Toys R Us received money, which was available immediately, they have no order record for myself and I now have to wait for how long to HOPE I will received a refund as they have NO REFUND REQUEST PROCESS in place. If they cant even manage online orders, knowing its Black Friday and they are going to be busy, how the hell are they going to manage refunds for which there is no process in place. I am R 664.80 out of pocket without anything to show and now need to spend more money, which I do not have, on a new Christmas gift due to their system being up to ****. This is the last time I will be doing any shopping at Toys R Us.