SR
Shrian R

1 reviews | Active since Aug 2009

22 Mar 2015, 18:25

Great service at Fourways Crossing

I bought a bicycle for my daughter which came in a box and required some assembly.<br> <br> Confident that I would be able to easily assemble it, I soon found myself not knowing handlebar from wheel bearing.<br> I took it back to the store today to get some assistance with the assembly, only to find out that I had inadvertently damaged the threads on a bolt and the fork which the front wheel slots into.<br> <br> I appealed to Raymond (the gent who gladly agreed to assemble the bike for me) and Bridget (the store manager) to forgive me for my horrible build skills and present me with a solution.<br> <br> I was over the moon when Bridget agreed that I could take the demo bike home.<br> <br> Thank you guys so much, you have made my little daughter very happy today.

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Replies (1)
Toys R Us
Toys R Us's reply24 Mar 2015, 11:25
Official
Hello shrian,

Many thanks for bringing this to our attention, i am glad to hear that you have
received exceptional service at our stores, i will be escalating this to the area mangers attention as well.

many thanks

The Toys R Us Team