bM
bevan M

1 reviews | Active since Apr 2015

26 Apr 2015, 19:55

Feeling like a ********

On Saturday the 25th of april myself, my fiance and her sister walked into Toys R Us in Canal walk. We browsed around looking for diecast model cars as I am a collector. I didnt find what I was looking for. I then came accross the Hot wheels section . The hot wheels section was so unorganized as most of the cars were laying at the bottom of the shelve, all 3 of us went on our knees looking for a specific car. About 3 min of going thru the bunch a shop assistant stood behind us at the bin where the dinosaurs are in, making as he is paking it neatly. When I looked at him he came closer looking at us suspiciously. Instead of asking if we needed assistance he rather looked at the cars.At the same time another assistant walked pass gave me a look and went to the next isle paking something neat which didn't needed to be done. Not 1 of them asked us do we need help. I have never felt so insulted in my whole life, and I will never go shop there again nor will I recommend my family to go there either. The guy that stood behind me had a visible tatoo on his arm which wasn't evens covered. That is not good for business.

0
Replies (1)
Toys R Us
Toys R Us's reply28 Apr 2015, 08:42
Official
Hello bmanuel,

Many thanks for bringing this to our attention, i humbly do apologize for the manner in which customer service was carried out at store level, i will have this escalated on to the area manager for a further investigation.

Warm Regards,

The Toys R Us Team.