1 reviews | Active since Oct 2013
Faulty Toys Sold
Hi,<br> <br> I have purchased a remote control Doge Race car on black Friday at Amanzimtoti Toys r Us. The car only worked for that day. I took it to the store and was told they can not help as I don't have d packaging and slip so I explained to Surie the manager that she could print it of her system and I don't need the packaging as by the consumer act.<br> <br> She gave me a replacement car but the car did the exact same as the last. So I visited the store again told her my story n i also bought the toys r us batteries for the new replacement now the 3 car is doing the same i have taken it back and Surie now unmannerly tells me there's nothing she can do cause im the only customer with this problem.<br> <br> When i told her that's unacceptable she tells me now she will send the car for repairs and not pass a credit nor change the car.<br> <br> This is the worst service i have gotten as this is clearly not my fault as the toys are faulty and Surie can even see the toy as not been damaged nor been used.<br> <br> Please assist<br> <br> <br> <br> Thank you,<br> Gavin Naidoo<br> ***
Many thanks for making contact.
kindly note that we have already escalated this matter and an Area manager will be in contact shortly.
Warm Regards,
The Toys R Us Team
Many thanks for making contact.
kindly note that we have already escalated this matter and an Area manager will be in contact shortly.
Warm Regards,
The Toys R Us Team
