Faulty stroller

Dear Toys R Us

Your store is Baywest mall is being run by such a rude and delayed manager and I am deeply disappointed and upset. I have purchased a Bounce stroller dated 09/07/2017 a few months down the line within the warranty time the seat strap started unraveling we returned it then on the 01/12/2017. Almost 6 weeks down the line we have not heard any feedback from the manager, we had to make it our duty to phone and go into store every time to check on progress and updates. Eventually today! (with me having to go in myself on else again) I was told authorization has been given for an exchange with the most attitude, I now have to pay in money for a new stroller which I feel is highly unprofessional and such a inconvenience because this is not our problem. After waiting for almost 6 weeks I would much rather have my money back and go elsewhere please. I work with customers on a daily basis and feel this is so disgraceful. A manager can not be so *********** and rude at the same time!