Faulty product, no customer service

<p>I recently purchased (2 days ago) a bounce titanium stroller in GREY on promotion from Toys R us , atterbury. I have a copy of my receipt for your reference.</p> <p>Unfortunately, upon opening, the product is damaged in places and not functioning correctly.</p> <p>I went to witbank highveldmall to exchange/ order a replacement and i was told by the rude manager that there is no stock available at any branch and it couldnt be ordered. He took the stroller and gave me a gift voucher which is unacceptable.</p> <p>After no assistance I went to Toys R us in Middelburg Mall and explained my situation to the assistant. She told me what the functional problem was with the stroller and showed me how to fix it. I went back to the witbank branch and took my stroller back as im not accepting a gift voucher and no customer service, and although there seems to be a functional problem with these strollers, not all of them has this problem as ive been showed fully functional ones in store.</p> <p>As a consumer I have the right to a fully functional product that I paid for. I will not accept the condition of this stroller not will I accept a gift voucher or any other available colour of this stroller or product.</p> <p>I am hoping that you may be able to send me a replacement of my stroller in a good and functional condition or direct me to a store where I may return the faulty item for a new replacement.</p> <p>Thank you in advance</p> <p></p>