Faulty Bassinet Rocker and Terrible Service @ToysRUs

On 6 June 2020, I purchased a Mastela 5 in 1 Bassinet Rocker from Toys R Us in ClearWater Mall. Upon arriving at home, I attempted to assemble the rocker and found that it had some factory fault. On 7 June 2020 I returned the rocker to the store and they informed that as they have no stock, they will take my details and once stock is received they would call me.

On 14 June I called the store asking if the stock has arrived and they confirmed that no stock has arrived and they would call me once they receive stock. I called again on 22 June 2020 and was informed that store stock has been received and the manager was at the back busy receiving it and they would contact me if the rocker was part of the delivery. I called again on the 24 to check whether the rocker was received as per the previous feedback and was informed that there was no delivery on the 22nd and they would call me when the stock was received. I asked if they could check which other branch could have the rocker and they asked to call me back with that information but never did. I called again on 25 June and they confirmed that they did not have stock and when I asked them to check again which store has stock, the confirmed that numerous other branches have stock including Mall of Africa, Fourways, Woodmead and Cresta just to mention a few. I then asked if they could not do an in store transfer of this rocker as its almost 3 weeks since I purchased it and I'm really inconvenienced by this. The lady asked if she could speak to her manager and she would call or whatsapp me and I agreed. This was midday and it is now 6pm and no response has been received.

I have a new born baby and I am really inconvenienced by this stores actions. It was my first time buying from this store and they have left a sour taste in my mouth as i am now running around chasing after them to provide a service/item which has been paid for in full. I am really disappointed and will not be returning to any of their stores if this is the type of service they provide. At this point I will be heading back to the store and requesting my money back so I can support another retailer that values their customers and actually delivers on their promises and doesn't let their customers chase them for 18 days on their faulty products.