False Information and Poor Service

I bought a fur dinosaur for my daughter Christmas Eve and asked the consultant in store before purchasing it if it moves and they confirmed it did. Went home and on Christmas Day when my daughter opened the gift to my surprise the only thing that moves is the neck. I went to retire it yesterday and was informed I needed to have the box, although to open the toy we had to cut the box up. Informed Ryan at Clearwater of this and he said he needs to call their supplier to ensure they would be credited. I have called twice today and he keeps telling me that his busy and will call me back but hasn’t.

I really want my money back as this was false information provided when I bought the toy furthermore how can you expect me to return a box that’s in pieces.

I would like this to be resolved this week still