FAILURE TO REFUND ON RETURNED ITEM!!!

I am UTTERLY disgusted by the level of customer service or should I say NO CUSTOMER service that has been displayed at TOYS R US CENTURY CITY. Purchased and item in DECEMBER 2015 however item was returned and requested a refund. Supp**** the store with a credit card statement, visited the store 3 TIMES, sent an e-mail as requested but NO FEEDBACK, NOT EVEN ONE PHONECALL. I find it very distasteful for a customer to constantly have to remind staff how to do their job.<br> <br> My questions - WHY HAS NO ONE GOTTEN BACK TO ME??? WHERE IS THE MANAGER OF THE STORE??? HOW MANY OTHER PEOPLE HAVE THEY CONNED OUT OF THEIR HARD EARNED MONEY??<br> <br> I expect feedback as I am not prepared to go to that store AGAIN!! <br> <br> <br> <br>