Extremely irate customer at lack of service

Bought a gift for my son, the reggies Dino Attack Pterosaur, only to have him open it on his birthday and it wouldn't work. We tried to exchange it 2 days later and they would not exchange without receipt. I am extremely upset as you can see that it is a reggies make and I wasn't asking for my money back just to exchange it. the manager at Cape Gate was no help at all, i told her i had bought it 2 days prior but should wouldnt even check on their system.

I am extremely disappointed in the lack of service. Toys R us was always the 'go to' store when I needed to get kiddies gifts, but I definitely won't be setting foot in that store again

My child was left awfully sad and disappointed on his birthday.