SP
Sanita P
1 reviews | Active since Jul 2011
17 Apr 2015, 15:38
Empty promises for 2 months
I was in the Cape Gate store on 27 Feb 2015. The Chelino Twister was on displayed in the window with the price of R4199.00. I was advised by Yolanda that the display unit was the last 1 in left in the store. I was not prepared to take the display unit as it was already dirty. Yolanda offered to source another pram for me from the warehouse/another branch within 3 weeks. I have been checking in with the store weekly since then, but still no pram. I was advised by the admin lady (Christine) that the courier collected the pram from the store they had sourced it from, but it was delivered to the wrong store (Drie Riviere
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Replies (1)Toys R Us's replyOfficial
17 Apr 2015, 15:57Hello spearson,
Many thanks for bringing this to our attention , i do apologize for all off the inconvenience that has been caused during this time. kindly note that i will be escalating this to the area managers attention and he will be contacting you shortly.looking forward in resolving this matter for you.
warm regards,
The Toys R Us Team
Many thanks for bringing this to our attention , i do apologize for all off the inconvenience that has been caused during this time. kindly note that i will be escalating this to the area managers attention and he will be contacting you shortly.looking forward in resolving this matter for you.
warm regards,
The Toys R Us Team
Toys R Us's reply17 Apr 2015, 15:57
Official
Hello spearson,
Many thanks for bringing this to our attention , i do apologize for all off the inconvenience that has been caused during this time. kindly note that i will be escalating this to the area managers attention and he will be contacting you shortly.looking forward in resolving this matter for you.
warm regards,
The Toys R Us Team
Many thanks for bringing this to our attention , i do apologize for all off the inconvenience that has been caused during this time. kindly note that i will be escalating this to the area managers attention and he will be contacting you shortly.looking forward in resolving this matter for you.
warm regards,
The Toys R Us Team
