Dreadful, Horrifying service.

<p>I bought a product from the ToysRUs online store on black Friday 25/11/2016. after i placed the order I called their customer service number and got through to someone in their online department, who confirmed that the order was placed and said i will receive it between 5 -10 working days.</p> <p>Monday came and I checked the status of my order, to my suprise it was still in the processing stage, i called to ask what was going on, there was no answer. I sent an email, there was no response. I then called on Tuesday, I called them 6 times and 4 times they said they were transferring me, but i had dead air on the other side, when I called again the 2 last times, they didn't answer at all.</p> <p> </p> <p>I then complained on their Facebook page, to this they rep**** 5 days after I placed the order 30th Nov, to tell me thatthey have sent to the ecommerce team.</p> <p>thereafter it was silence, I had to keep asking what was going on, there was no answer until again, I complained on Facebook, i got a response from a Derusha Naidoo who should not be put in contact with customers. on the 3rd of December that the item that I ordered, paid, got an invoice and tracking number for, was actually out of stock. And that the only thing they could do is offer me a refund or get me another product in the discounted price range.</p> <p>After I told her that this was unacceptable tome, she sent an email on the 5th telling me that she will refund me, clearly whether I liked it or not.</p> <p> </p> <p>I have sent an email requesting the details of their executive management, and theyhave responded. tellme hpow do you advertise something allow people to ordeer and pay for it, confirm delivery dates and generate tracking numbers and then tell them that the item is out of stock and there's nothing you can do, and they must just take it?</p> <p> </p> <p>I am absolutely horrified, and I hope to get the details of their owners Toys R Us or Amic trading, I have a bone to pick wiht them...</p> <p> </p>