1 reviews | Active since Nov 2014
Don't support them
<p>My son bought Skylanders Superchargers from them on the 26th Dec 2016 in Shelly Beach. He could not play with it and also opened it and threw the box away. Got home on the 30th Dec, excited to play on of the Dark characters did not work. Took it back to Toys R Us in Atterbury amd was then told they need the original packaging. I mean really? They cannot use or swop the faulty product. So for Sony playstation this is bad and also for Toys R Us. I will not support them again</p>
Hello Jacques,
Many thanks for bringing this to our attention.
Kindly note that we will be escalating this complaint and we will be in contact with you shortly.
Warm Regards,
The Toys R Us Team.
Hello Jacques,
Many thanks for bringing this to our attention.
Kindly note that we will be escalating this complaint and we will be in contact with you shortly.
Warm Regards,
The Toys R Us Team.
Hello Jacques,
We humbly do apologize for this experience.
Upon escalation , We have been advised that in order to effect an exchange or return within one of our stores the original packaging is mandatory hence we will not be in a position to assist further without the original packaging.
Warm Regards,
The Toys R Us Team.
Hello Jacques,
We humbly do apologize for this experience.
Upon escalation , We have been advised that in order to effect an exchange or return within one of our stores the original packaging is mandatory hence we will not be in a position to assist further without the original packaging.
Warm Regards,
The Toys R Us Team.
Thank you, he saved 4 months to buy this. But thank you. We will not support you again.
Thank you, he saved 4 months to buy this. But thank you. We will not support you again.
Apologies does not pay for toys, hard erned money does. So thank you I will buy him a new character somewhere else. Believe me we will never support you again.
Apologies does not pay for toys, hard erned money does. So thank you I will buy him a new character somewhere else. Believe me we will never support you again.