DISGUSTING SERVICES FROM TOYS R US ONLINE

Placed my online order the 2nd December and still have not received any email invoice at all. Sent a email enquiring about my order and its delivery date, still nothing. Called call centre, only for the rep to be so unprofessional and tell me my order is still processing (without asking me formy order number!) Then when i questioned her, she then says, if theres no tracking info then its still procssing and checks on the tracking number instead of following up on my order number! Today i attempted to call again and get told that the reason why its still processing is because it was black friday, uhm.. i then informed the consultant that black friday was more than a week ago so thats bull. Oh then its established that 1 of the products i ordered is out of stock.. me scratching my head thinking, i would never order an item out of stock as i need the gifts before the 12th December. Apparently, its now established that theres an error on their system but stock should arrive tomorrow. I suggested they part delivery and the consultant says they can do that but i have to pay for the extra delivery fee...WHAT ? Its not my problem that the website shows stock but there actually isnt, why should i pay.. She guaranteed that if the stock arrives tomorrow i should get my delivery by Friday the 7th and i requested it on email, that was at 16:00pm. No email

For Toys R Us being such a huge company, i am disgusted at the service received thus far and probably would never order anything online from them again!