Disappointing Service

Good Day, I am writing this letter to lodge a formal complaint against your employee named Jeff at Woodmead Toys R Us Store. On Thursday 7 June 2018 I visited the store with the intention to collect my Vitality Baby Box but I had forgotten my discovery letter at work. Because I was in the store, I decided to check with them if it was possible to collect without the hard copy. The lady at till was willing to assist me but she was stopped by the gentlemen who was working next to her and said no, I need to have a printed hard copy and my Id copy. I thanked they I left the store because it was stated in the Discovery letter that it needs to be printed out. The name of this gentleman is Jeff if I remember correctly. To my surprise on Saturday the 9th of June 2018 , when I visited the store I handed over my documents and while I was waiting for the gentleman I spoke to on Thursday to bring the Vitality Baby box, the cashier asked me to step aside so she can assist other customers. The lady after me was also there to collect her Vitality Baby Box and she told the cashier that she did not print the letter. The Cashier then advised her to email them (the store) the discovery letter. When the gentleman returned with my box, I asked him why I was turned away on Thursday if there’s an option to email the Discovery letter to the store. I felt it was unfair, as I drove all the way from Pretoria after work and I was turned away. The Guys then became angry and very rude to me, he asked me who told me there was an option like that. I pointed at the lady next to me who was still being assisted emailing the letter. I told him that here's my proof next to me. I asked the cashier and she couldn’t answer. (I don’t blame her cos she was stopped on Thursday when she tried to assist me). What upset me the most is that: 1. He raised his voice me continuously asking me what is written in the letter? Who told me that the letter can be emailed to them. (While he's helping a lady who just emailed the letter and he was making copies for her) He raised his voice until other customers started looking at us. What hurts me the most is that he was not answering my question but disturbing me while I’m talking by asking me one question and he did not give a straight answer. 2. I told him I'm coming back to get clarity, he must finish helping the lady who was behind me, he responded by saying it's up to me, I can come back if I want. I browsed the store, and spoke to one of the staff members and telling them how I'm hurt and they told me that the guy is like that. he's very rude. 3. I went back to him, hoping he will give me an answer but instead he raised his voice on me when I asked him why is he shouting at me, he responded by saying that's how he speaks. 4. Someone came gave the guy the phone, and he left me standing and attended the phone without excusing himself. I waited for more than 10 minutes because after the call he started serving other customers. I felt so embarrassed and left the store. 5. What I can say the guy was rude. And as for raising his voice for other customers to hear. And other staff member did mention that he is very rude, they know him.