Did you know?

Did you know that when you buy a item from Toys R Us (R1500 in my case) and you go back the very next day to return it, they cant give you your money back because they do not have enough money in their till. So I must come back later (Toys R us is 1 1/2 hour drive from my house) to come and collect my money. So I phoned "head office" oh my word, this service is worse then the one you get in the shop! I spoke to Bianca, for those of you who want to phone head office, be warned that Bianca does not want you to finish your senteces. This is very frustrating, because you are busy explaining something and then she does not let you finish your sentence she just start talking. (Yes she is one of those) So after I had to scream to het to please give me a chance to speak, she eventually did. So she confirmed to me that I must go back later to get my money and there is nothing that they can do about it. So yes, you are right when you think that when you buy a item you MUST pay immediately but when they must refund you, you must wait. Also you must drive again to town the next day, Then I ask to talk to the manager, first she said the manager is not available because she is working from home. When I said that ok, I am going to write that in the review, then she told me that that was not what she said.????? Now I am confused????? So what did I hear then? Then she started to explain to me that she said that she does not want to transfer me because if the phone cuts off then she wont know. But that is not what I heard???? But anyway. As she was trying to correct her mistake, she said that she will give the manager "kim" the message to phone me. Needless to say, I am still waiting............. On the other hand I want to tell you about the in store experience. As I walked into the store there was no one at the front desk/till and no one on the floor. I had to ask the security guy to call someone for me. Eventually someone came and told me that they dont have enough money and I must come back later. I said please call a manager ( so while I wait for the manager I phoned head office and thats how it played off, the story above) The manager never came out to sort out the problem, she only gave instructions to take money from the other till. And wham bam sorted! So nobody knew I was on the phone with headoffice and headoffice decided that they will not be able to help me BEFORE they tried to phone the store. It is easier to say, sorry we cant help you, than to pick up the phone and call the store to try and see what you can do for the customer. Bianca today I want to tell you, I am not sure how you landed up at head office and to work with customers, but they must rather put you at the back stacking boxes because you do not have any people skills, and you are definatly not trained to solve problems.