HO
Hennie O

1 reviews | Active since Jun 2011

11 Apr 2017, 08:03

Dangerous AAA Battery - Is Safety not a concern for them ?

<p>I bought toys r us branded batteries, in this case AAA batteries at the vaal mall.</p> <p>I have inserted this battery together with 2 others in a light device.</p> <p>It worked for a month then all of a sudden it stopped working.</p> <p>After investigation I found that the one battery’s polarity is reversed. </p> <p>This is a very strange event !</p> <p>This can cause a fire in a kids toy !!!</p> <p> </p> <p>I mailed the Toys r us email several times, I called thier telephone line only to be directed to a answering machine every time.</p> <p> </p> <p>Very bad service considering this is such a huge safety issue.</p> <p> </p>

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Replies (2)
Toys R Us
Toys R Us's reply12 Apr 2017, 11:47
Official

Hello Hennie ,

Thank you so much for bringing this to our attention.

We humbly do apologize that you haven't be able to get through to our offices.

Kindly be advised that we will urgently escalate your concerns and we will be in touch as soon as we have received feedback.

Warm regards,

The Toys R Us Team.

Toys R Us
Toys R Us's reply12 Apr 2017, 11:47
Official

Hello Hennie ,

Thank you so much for bringing this to our attention.

We humbly do apologize that you haven't be able to get through to our offices.

Kindly be advised that we will urgently escalate your concerns and we will be in touch as soon as we have received feedback.

Warm regards,

The Toys R Us Team.