damaged toy

I purchased a new speed racing car on the 23rd of December, which was meant to be my son's Christmas present. When he tried to play with it on the 25th of December the car would not move properly. It was clear that the car was not working as it should. I tried to exchange it at the same store where it was purchased, the branch manager said that no exchanges are allowed without a receipt. The area manager, Judy Weilbach, was phoned and she confirmed this. When I asked to speak to Judy she refused to talk to me - this in itself is really rude! <br> I phoned the Woodmead branch and they confirmed that receipts could be reprinted and used for exchanges, when this was communicated to Judy by the branch manager she said that receipts could not be reprinted. I am really unhappy with the service received. The disappointment my son experienced was also sadening.