DAMAGED CHRISTMAS GIFT - PATHETIC CUSTOMER SERVICE

My daughter received a Telescope for Christmas and the "tubes" have not lined up properly so half the view is black and the other half is visible. So in other words a factory fault. I took it back to Toys R Us Baywest Port Elizabeth to swop for a new one. NOT A REFUND. and was told that it is not possible as it is a gift i need to ask the person who supp**** it (based overseas and was here for Christmas for the slip) and that if it was over 30 days then it would not be refunded or swopped. The manageress not only had a MAJOR attitude but proceeded to tell me that I needed to ensure that a gift that is given is in working order before it is given. Have you ever. What if it was a Hatchimol, would i have to make it hatch before i gave it, so that i could check that it was working........ Am i supposed to open every gift i purchase from Toys R Us to ensure that the item is working surely if you are so unsure of your quality of toy, you should check it when you sell it to a personn. I have never in my life heard of something so stupid. Also i told her that the 30 days was expired as it was purchased before Christmas and that I was in an area that did not have a Toys r Us over the festive season. Her response..... Blank Stare and then we won't swop or refund as it is over the 30 day period. So in other words, i dont care! Not even a sorry, NOTHING

I now have a broken factory faulty toy....... and a unhappy child

NOT IMPRESSED AT ALL....

I have never heard of anything more pathetic. check a gift works properly before you give it as a gift. So i must give the child in future a gift that i have opened and played with to check that you dont sell broken toys!!!!!! PATHETIC Customer service, PATHETIC return policy!!!!!

I have called Head Office over a week ago and was promised that i would be called back within 24 hours and no surprise NOTHING!!!!!!!!!!