1 reviews | Active since Oct 2011
CUSTOMER SERVICE
Today I went to see what I could buy the kids and while looking I came across a this car that I wanted I then called east gate branch and the ask for some number I gave it to them they then say they don't have stock I then called the centurion branch and explain to the guy who picks up he then said I must give him my number and he will call back which he did and said he left it at the pay point, I then leave work and go there and I speak to the manager who was in front at that time he takes the phone and speak to his boss I think and he tells me they two different things they work different from the online purchase I asked to see the car , I was with my friend from work she then asked another guy to bring the car which they did after some time and after me explaining what I see on the website , and per the manager of the store I had to order it online , which I did while I was at the store , they then tell me only mistake is they will have the Barbie blanket instead of the car which I told them please sort this out with customer service . I only order this car after I was told to do so by the branch manager and his workers which they also tried to order , you can check footage to see the time I entered and what time I made payment . I still waited at the store to confirm if he got proof of payment so I can collect that is the time he called customer care. So they are aware of the price and still told me to order this. If more then one person helped me at this store they should have corrected me. please look into this I have my call recordings and the store should have footage of the times I came there and left .. if any confirmation needs to me done you can call me on *** I am very disappointed with this, AND THE WEBSITE SAYS CALL TO CONFIRM WHICH I DID AND I WENT THERE FACE TO FACE AND THEY STILL SAID I CAN ORDER THIS ONLINE?
