CUSTOMER RIGHTS NOT ADHERED

I VISITED THE TOYS R US BRANCH IN SOMERSET TODAY 22.12.2023 MALL SEEKING AND FINDING THE CHRISTMAS GIFT MY DAUGHTER DESIRES. I WAS AT FIRST VERY IMPRESSED BY THE PRICE OF THE ITEM WHICH IS THE FROZEN MUSIC KAREOKE LUGGAGE TROLLEY WHICH WAS PRICED AT A MARKDOWN PRICE OF R399 WHICH WAS LESS THAN AT ANOTHER STORE WHICH CONVINCED ME EVEN MORE TO MAKE THE PURCHASE. WHEN I GOT TO THE PAY POINT THE ITEM SCANNED R649 UPON REQUEST I TOLD THAT THAT THE R399 PRICE WAS FOR A OTHER ITEM. I ALSO WORK IN A RETAIL STORE AND KNOW THAT THE PRICE YOUR CUSTOMERS SEE WILL BE THE PRICE THEY PAY BECAUSE NO I WAS PUNISHED BY NOT GETTING THE CUSTOMER SERVICE I KNOW I DESERVE BECAUSE OF STORE STAFF THAT ARE NOT CHECKING THEIR SALES FLOOR EITHER BEFORE THEY OPEN FOR THE NEW DAY OR BEFORE CLOSING OF BUSINESS AT NIGHT WHICH WAS WHAT I ASKED ALSO THERE WAS A CLEANER MOPPING THE FLOORS DURING MORNING HOURS WHICH IS NORMALLY YOUR BUSIEST TIME OF DAY DURING FESTIVE TRADE. THE FEMALE MANAGER ON DUTY REFUSED TO ALLOW ME TO PAY THE R399 PRICE THAT WAS ON YOUR SALES FLOOR THE CORRECT PRICE TAG WAS 3 SPACES AWAY FROM THE ITEM HENCE THE REASON I ONLY SAW THE TICKET OF R399 I ASKED FOR 3 TIMES WHY I SHOULD PAY THE PRICE FOR STAFF MEMBERS WHO DID NOT PERFORM THEIR DUTY OF MAKING SURE THAT ALL THE ITEMS WAS CORRECTLY PRICED.I MADE A R4000.00 PURCHASE FOR A SINGLE ITEM ON THE 19.12.2023 AND MADE NO FUSS BECAUSE I WILL ALWAYS PAY THE PRICE THAT I SEE.