Complaint to toy r us centurion

To whom it may concern

As I am writing this email I'm irate at the service I got at toy r us when we first got here we saw a mobile toy car that we like for our son's birthday and we did not have enough money for it so we asked for options that were available to us so they told us we can layby since we are not in a hurry for it so we did,they told us they have one in a other store of which they will get it for us,so we continued to pay for it and my husband was paying it bit-by-bit because he really loved it for his son. As promised he did. On the 11th November he paid it off and was excited that he was getting the car on 23rd, since the 24th is his sons birthday. Today when we got to the shop now all of a sudden the car is no longer there they started telling us stories that the car we laybyed was the one on display and that one is no longer charging, the managers that were on duty were unapologetic about what has conspired, their fast solution was to tell us we must top up and get a much expensive one, or just get our money back. How is all of this fair to 4 year old who even cried when we told him that he is not getting his new car that his parents promised him three months back that they will buy for him on his birthday. As I write this I am not happy about what happened and that a situation to this whole thing was to get us our money back. Without considering how we feel about this matter.

I personally wouldn't recommend your store to any close friend of mine. I do not know ****** business you are running here, but plead to customers that want to go they layby route to never do that upon themselves.

Kind regards

Irate customer

Mduduzi Mangizana