Complain: Broken Toys - Toys R Us Mall@Redds

I bought a toy from TOYS R US MALL@REDDS Centurion (for the second time BROKEN!), on the 9th November 2018 for my granddaughter's birthday on 18th November! I went for a operation, hence the reason for early shopping! On 18th, when my granddaughter open her present, it was broken. Monday, 19th I took it back to Toys R Us, and the MANAGER Verinthea, (very rudely) told me and her, it is the child's problem. The shop's policy: no slip, no refund! We did not wanted a refund, just a new toy - the same one! I ask her to check on the system, because I bought it with my credit card, and offer to bring my statement as well. She ignored me, and keep on saying - policy, policy!!

I wrote an email to Toys R Us HEAD OFFICE, on 21st November. Ayanda Ngidi send a 4903 number, and assure me within 36 hours they would come back to me. Four days later, I resend the email, and got 5040 reference number from Priya Govender on the 28th! Needless to say, we are still waiting for Toys R Us to come back to us. As Verinthea said: TOYS R US cannot guarantee their TOYS are in working condition, they may ALL be broken!! PLEASE!! If you have to buy from them, make sure to KEEP YOUR SLIPS SAFE!! YOU WILL NOT GET AN EXCHANGE! OR REPLY!