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andresen A

1 reviews | Active since Feb 2010

06 Jan 2016, 03:03

Christmas gift gone wrong

Firstly I was very upset about the wrong bike that was sent to me. What was advertised was not the same as what I received. I was in continuous conversations with Habeeba about this and finally came to an agreement that ToysRUs will refund me R300 for this mistake as I have seen the bike sent to me elsewhere for cheaper. I did receive the money which I am glad ToysRUs kept their word on.<br> <br> This morning my daughter opened her gift and was very excited about it. However when I started to assemble it I was shocked to see that there are 2 LH side pedals in the box!!! How can this be? If you are aware all bikes have a specific pedal for each side and they cannot be interchanged. I can't believe this. Now I had to look at my daughter's disappointed face on Christmas day and as a father what do I tell her? A 6 year old doesn't really understand and all she wants is to get on that bike and now she couldn't! Please get your act together. Online shopping suppose to be easy and convenient but this a complete nightmare! Even bidorbuy is easier to deal with...<br> This was an e-mail i sent to them and upto now have not got a response...

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Replies (1)
Toys R Us
Toys R Us's reply08 Jan 2016, 08:48
Official
Hello ans,

Many thanks for reaching out,

I humbly do apologize for the inconvenient experience.

kindly note that we will escalated this complaint onto the respective department and they will be in contact shortly.

Warm regards,
The Toys R Us Team