Item: Toys R Us
Rating: 1
Author: Adelle C

Toys R Us's replyOfficial

05 Dec 2017, 11:28

Dear Adelle ,

Thank you so much for contacting us.

Firstly we must apologize for the inconvenience thus far, Kindly be advised that we will have your complaint escalated to the respective department.

Warm Regards,

The Toys R Us Team.

Toys R Us's reply05 Dec 2017, 11:28

Official

Dear Adelle ,

Thank you so much for contacting us.

Firstly we must apologize for the inconvenience thus far, Kindly be advised that we will have your complaint escalated to the respective department.

Warm Regards,

The Toys R Us Team.

AC

Adelle C's updateReviewer Update

11 Dec 2017, 15:10

The package has finally arrived, but there are a few problems like packages being damaged due to haphazard packaging and to top it all off I received the WRONG item! So between the damaged boxes, pathetic packaging and incorrect items, I am so sure that I will have to undergo brain surgery to forget this ordeal to order from Toys R Us again. Being an international company they should put some protocals in place to prevent this sort of disaster! This is a very bad example of running an big company like this. Revise your rules and structures to prevent things like this happening again. This in not a company that delivers to adults where understanding problems can occur, this is for children where they do not have the mentality to understand late deliveries or incorrect items delivered yet. I am very dissapointed and disgusted with the service, I cannot even send back the incorrect item, as Christmas is around the corner and there will be no time to replace the incorrect item.

AC

Adelle C's update11 Dec 2017, 15:10

Reviewer Update

The package has finally arrived, but there are a few problems like packages being damaged due to haphazard packaging and to top it all off I received the WRONG item! So between the damaged boxes, pathetic packaging and incorrect items, I am so sure that I will have to undergo brain surgery to forget this ordeal to order from Toys R Us again. Being an international company they should put some protocals in place to prevent this sort of disaster! This is a very bad example of running an big company like this. Revise your rules and structures to prevent things like this happening again. This in not a company that delivers to adults where understanding problems can occur, this is for children where they do not have the mentality to understand late deliveries or incorrect items delivered yet. I am very dissapointed and disgusted with the service, I cannot even send back the incorrect item, as Christmas is around the corner and there will be no time to replace the incorrect item.

AC

Adelle C's updateReviewer Update

11 Dec 2017, 15:12

Just to add to the above, NOBODY has come back to me from Toys R Us, so the escalation that they mentioned above are just words without actions!

AC

Adelle C's update11 Dec 2017, 15:12

Reviewer Update

Just to add to the above, NOBODY has come back to me from Toys R Us, so the escalation that they mentioned above are just words without actions!

Christmas for the dogs!